Solution

Legal workflow automation for legal operations teams

Built for legal operations teams that need reliable intake quality, calibrated review outputs, and measurable workflow governance.

Audience-specific pain points this solution addresses

Requests arrive with missing context, causing queue rework and delayed legal decisions.

Risk labels and rationale vary by reviewer, reducing trust in triage decisions.

Teams report different metrics, making rollout health hard to evaluate.

Standardize first-draft generation with mandatory intake and versioned template ownership.

Apply clause-level triage and structured action summaries for reviewer decisions.

Accelerate reviewer actions with scoped guidance, summaries, and fallback draft suggestions.

Automate intake, review orchestration, and escalation packet preparation with run status tracking.

Module-level details are available in the features hub.

Define intake policy, risk thresholds, and escalation ownership for one contract family.

Run calibration cycles weekly, monitor false-high-risk trends, and tune fallback language updates.

Expand template scope after KPI stability and escalation quality pass acceptance thresholds.

Share of requests that pass required-field validation without manual follow-up.

Median queue-to-decision time split by standard, urgent, and complex matters.

Share of escalations accepted by counsel without missing-context callback.

Rate of recurring exceptions converted into policy-backed template updates.

Align metric definitions with the legal ops KPI dictionary before executive reporting.

Legal operations typically owns workflow governance and KPI cadence, while counsel owns final legal escalation decisions.

A stable intake policy with escalation thresholds and one contract family running end-to-end with auditable rationale.

By keeping high-risk and low-confidence matters on explicit human escalation lanes and measuring decision quality continuously.